waynef1Nov 2, 20182 min readShould you use a BPO for Sales, CX, Service, QA & Compliance, ect...Originally, outsourcing was associated with large corporate firms only, but now it's for everyone and anyone... Why has this changed and...
waynef1Nov 2, 20181 min readCCMG EMPLOYER ASSOCIATION - MEMBERSHIPWe are proud to announce Exponential Group's Membership and Certification with the CCMG Employer Association. The CCMG has been...
waynef1Oct 17, 20181 min readThe hidden power of consultants!The world is evolving at a pace that is not comparable to anything historically. Business's are not keeping pace and is slowly being...
waynef1Oct 17, 20181 min readRemuneration Models in Call centre’sIn today's business this critical component is often overlooked when setting up a new call centre, expanding or optimising on your...
waynef1Oct 17, 20181 min readGIVE YOUR BUSINESS A LIFE LINE BEFORE IT'S TOO LATE!According to Deloitte's, one of the leading global professional services firms, business rescue in South Africa is still the most...
waynef1Oct 17, 20181 min readBUSINESS DEVELOPMENT STRATEGIES: Expert tips on how to take your business from point A to point B In today’s competitive market, knowing what to do at each stage of your business keeps you ahead of your competitors by ensuring that you...