Should you use a BPO for Sales, CX, Service, QA & Compliance, ect...

Originally, outsourcing was associated with large corporate firms only, but now it's for everyone and anyone...

Why has this changed and what are the benefits of outsourcing to a BPO?

• Immediate decrease in costs:Outsourcing cuts down costs, particularly for staffing of front-line staff in call centers, for the office space, systems, technology and other operating costs to accommodate in-house employees. Outsourcing enables businesses to use variable-cost models, such as cost-per-seat, risk-sharing, instead of fixed-cost models that are required when retaining employees. This is can be very beneficial to startup and small businesses.

• Allows you to concentrate on key functions: Outsourcing allows you to hone in on your companies main offerings instead of company functions that aren’t directly tied to you core processes. For example, when outsourcing, you won’t have to monitor payroll, staff issues and performance, management, system downtime and other daily operational issues. Rather, focus your energies on product development, business strategies and maximizing overall growth. In turn, these actions can boost a company’s competitive advantage and enhance its interactions with the value chain. Ultimately, your company can enjoy improved customer satisfaction and increased profits.

• It enables flexibility: Companies that outsource their noncritical functions can act more quickly and more efficiently when managing the risks associated with introducing new products or services. They can also reassign their internal resources to more critical functions to help ensure better coverage and allocate responsibility.

• To improve speed and efficiency: Companies that outsource processes are opting to let specialists handle those tasks, therefor saving time, improving accuracy, and increasing their capacity. Why open you own call center or employ a huge quality or data analytics team especially if you lack the internal resources and expertise.

At Exponential Group we are not only capable and equipped to give you the best advice when it comes to making these business decisions but we also offer a list of fit-for-purpose BPO solutions through our network of business partners. This will you with state-of the art Call Center facilities offering Sales, Collections and CX capabilities.

We also offer international standard Quality, Customer Insight, Data Analytics and Software Development solutions as packaged or stand alone offerings.

Contact us today to take your business to the next level.